You are welcome to reach out to the customer either via the app or in person on your next appointment (if the future bookings are still in place) to discuss the feedback. There might be certain aspects of the appointment that you do not know how to discuss with the customer or prefer not to. In that case, make sure you get in touch with us so that we can provide the relevant support and mediate between you and the customer on the issues.

Whenever a customer leaves a negative review, Helpling aims to reach out to the cleaner to discuss it. We do so to provide you with any further comments the customer might have shared with us to help you better understand their opinion of the service received. Cleaners often use this as an important indicator of what to improve to increase customer satisfaction.