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Account Settings

I forgot my password, how can I reset it?
In order to reset your password, go over to and click on the 'Login' button in the top right corner. On the next page, please...
Wed, 27 Nov, 2019 at 4:37 PM
How can I change my address, email address and phone number?
If you like to change either of your contact details (email address or phone number), you can do that in your account under "Edit my profile". ...
Mon, 30 Jan, 2023 at 2:45 PM
How can I request account deletion?
If you would like to terminate your account with Helpling completely, please send us an email asking for account deletion from your registered email address...
Fri, 29 Nov, 2019 at 8:57 AM
What happens to my data once I request data deletion?
In particular cases, this process might take up to three months. If the conditions outlined below for your personal data deletion have been met, your acco...
Fri, 29 Nov, 2019 at 8:58 AM
How does the document verification works?
Using the Helpling platform and receive payments require data security and trust. Therefore, the verification of your identity is required in order to recei...
Mon, 18 Dec, 2023 at 12:10 PM