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My appointments

Do I have to bring cleaning materials to the appointments?
No, cleaning products and equipment are provided by the customer. Please ask to be shown where they can be found. Helpling's only recommendation is tha...
Wed, 11 Dec, 2019 at 4:25 PM
The customer did not provide me with the neccessary cleaning materials. What can I do?
In this case, Helpling recommends that to contact your customer to discuss what kind of cleaning materials are required in order to carry out the clean. If ...
Wed, 11 Dec, 2019 at 4:28 PM
What exactly am I supposed to clean at my customer's house?
We will provide support along the way, however the best way to prepare yourself for the clean is to speak directly to your customer! You are able to message...
Wed, 11 Dec, 2019 at 4:33 PM
I am running late to my appointment. What should I do?
Try to contact your customer as soon as you know you might be late. The more notice you give them, the more likely it is that they will be able to wait for ...
Mon, 16 Dec, 2019 at 2:46 PM
I can't find my customers address, what should I do?
Contact your customer directly as soon as you realise you might have trouble finding the property. The customer’s contact number can be found on the Helplin...
Mon, 16 Dec, 2019 at 2:46 PM
I won't be able to finish everything in the allocated time. What should I do?
It is best to discuss the customer’s requirements prior to the clean. Try to find out what their priorities are. That way both parties have a realistic expe...
Mon, 16 Dec, 2019 at 2:51 PM
The customer wants me to stay longer? Is that ok?
This is entirely up to you. If you choose to stay, make sure you and the customer agree on the new duration. When you request the payment after the booking,...
Mon, 16 Dec, 2019 at 2:54 PM
Am I insured for accidental damage at the property?
All the providers who work via the Helpling platform are covered by Helpling's liability insurance which covers damages above £310. Damages below the £...
Mon, 16 Dec, 2019 at 3:13 PM
What should I do if I accidentally damage something at the customer's house?
Let the customer know of the damage as soon as it takes place. All the providers who work via the Helpling platform are covered by Helpling's liability...
Mon, 16 Dec, 2019 at 3:14 PM
My customer wants to give me the key to their home. Should I accept it?
It is entirely up to you if you want to accept their keys. Handing over keys is a direct agreement between you and your customers. Any keys taken from the c...
Mon, 16 Dec, 2019 at 3:19 PM