No, cleaning products and equipment are provided by the customer. Please ask to be shown where they can be found. Helpling's only recommendation is that...
Wed, 11 Dec, 2019 at 4:25 PM
In this case, Helpling recommends that to contact your customer to discuss what kind of cleaning materials are required in order to carry out the clean. If ...
Wed, 11 Dec, 2019 at 4:28 PM
We will provide support along the way, however the best way to prepare yourself for the clean is to speak directly to your customer! You are able to message...
Wed, 11 Dec, 2019 at 4:33 PM
Try to contact your customer as soon as you know you might be late. The more notice you give them, the more likely it is that they will be able to wait for ...
Mon, 16 Dec, 2019 at 2:46 PM
Contact your customer directly as soon as you realise you might have trouble finding the property. The customer’s contact number can be found on the Helplin...
Mon, 16 Dec, 2019 at 2:46 PM
It is best to discuss the customer’s requirements prior to the clean. Try to find out what their priorities are. That way both parties have a realistic expe...
Mon, 16 Dec, 2019 at 2:51 PM
This is entirely up to you. If you choose to stay, make sure you and the customer agree on the new duration. When you request the payment after the booking,...
Mon, 16 Dec, 2019 at 2:54 PM
All the providers who work via the Helpling platform are covered by Helpling's liability insurance which covers damages above €500 (the current exchange...
Tue, 7 Feb, 2023 at 3:25 PM
Let the customer know of the damage as soon as it takes place and also contact Helpling to let us know what exactly happened. All the providers who work v...
Tue, 7 Feb, 2023 at 3:27 PM
It is entirely up to you if you want to accept their keys. Handing over keys is a direct agreement between you and your customers. Any keys taken from the c...
Mon, 16 Dec, 2019 at 3:19 PM
