Do you need help?

Bookings

How do I receive cleaning offers?
You will receive booking requests via email, text or push notification. You can find these settings on the Helpling Partner app. To change your preference...
Thu, 12 Dec, 2019 at 1:27 PM
How can I respond to cleaning offers?
When you log into the Helpling Partner app, you can view any of your currently outstanding offers. In the ‘Offers’ section on the app you will find your ‘...
Thu, 12 Dec, 2019 at 1:27 PM
Am I the only one who received the cleaning offer?
No, the customer has the option the select multiple providers when placing their booking. Aim to respond as quickly as possible to your 'Selected Offers...
Wed, 11 Dec, 2019 at 4:04 PM
How quickly should I reply to a cleaning offer?
Aim to respond as quickly as possible to your 'Selected Offers’ to increase your chances of winning the offer. ‘Countdown offers’ are available for you ...
Wed, 11 Dec, 2019 at 4:18 PM
I don't want to receive anymore cleaning offers, how can I arrange that?
If you're not looking to accept more offers, you can disable them yourself via the Helpling Partner App. Go to ‘More' -> 'Current status'...
Wed, 11 Dec, 2019 at 4:22 PM